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Terms & Conditions :

1. Account & Registration Obligations : 

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site.

2. You Agree and Confirm :

a.  That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong       

     information) any extra cost incurred by Pristine Foods for re-delivery shall be claimed from you.

b.  That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and

      comply with all applicable laws and regulations while using and transacting on the Site.

c.  You will provide authentic and true information in all instances where such information is requested of you. Pristine Foods reserves the

     right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details

     are found not to be true (wholly or partly),Pristine Foods has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.

d.  That you are accessing the services available on this Site and transacting at your sole risk and are using your best judgment before

      entering into any transaction through this Site.

e.  That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

f.   That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound

      by the conditions of sale included in the item's description.

3. You may not use the Site for any of the following purposes :

a.   Disseminating any unlawful, harassing, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

b.   Interfering or disrupting networks or websites connected to the Site.

c.   Gaining un-authorized access to other computer systems.

d.   Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any   

      relevant laws, regulations or code of practice.

e.   Interfering with any other person's use or enjoyment of the Site.

f.    Breaching any applicable laws;

g.   Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

4. License & Site access :
Pristine Foods grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Pristine Foods. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Pristine Foods You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of Pristine Foods and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Site or Pristine Food’s name or trademarks without the express written consent of Pristine Foods. Any unauthorized use terminates the permission or license granted by Pristine Foods.


5. Modification of Terms & Conditions of Service :
Pristine Foods may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

6. Reviews, Feedback, Submissions :

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of Pristine Foods. Thus, Pristine Foods owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Pristine Foods will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Pristine Foods is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". Pristine Foods does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Pristine Foods the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Pristine Foods and its affiliates for all claims resulting from any Comments you submit. Pristine Foods and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.


7. Governing Law and Jurisdiction :

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Chennai shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Pristine Foods and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Chennai and the Laws of India shall apply.

8. Trademark & Copyright :
Pristine Foods its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Pristine Foods or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Pristine Foods Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Pristine Foods. You may not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Pristine Foods. Its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. Pristine Foods is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of Pristine Foods or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by Pristine Foods and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of Pristine Foods.  

Privacy Policy :

Pristine Foods respects your privacy. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by Pristine Foods in the manner provided in this Privacy Policy.

1. What Information is /may be collected from you ?

First and last name, email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, address etc.)

2. How is Information Used ?

Pristine Foods will use your personal information for fulfilling your orders, to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. Pristine Foods will also provide this information to its business associates to get in touch with you when necessary to provide the services requested by you. Pristine Foods will use this information to preserve transaction history as governed by existing law or policy. Pristine Foods may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent and to send you promotional materials through the emails. You can Subscribe / unsubscribe our promotions later at anytime.

3. With whom your information will be shared ?

Pristine Foods will not use your financial information for any purpose other than to complete a transaction with you. Pristine Foods does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In addition Pristine Foods may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

Shipping and Returns :
  1. Parcels are generally dispatched within 48-72 working hours after receipt of payment and are shipped via reputed couriers with tracking. we will provide you with a link to track your package online.

   2. Shipping fees includes handling and packing fees as well as postage costs. Transport fees vary according to total weight of the   

       shipment. We advise you to group checkout your items in one order. We cannot group two different orders placed separately, and 

       shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile


   3. Our courier partners will be able to deliver the shipment to you during working days between Monday to Saturday: 9 am to   

       7 pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including

       unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

Return & Refund Policy :
  1. All food items are non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement​


Refund Policies :

  1. We will try our best to send pack and send the products as intact as possible. In case, if the product gets damaged or lost during transit, we will do full refund for the order within 5-7 Business Days. 

  2. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway payments refund will be made to the same account.

Customer Care :

You as a customer are always welcome to place and cancel the orders at any time. In case of further clarifications in placing / cancelling or quality related issues you can reach us on Call : +91-7904366580, Whatsapp : +91-9176130341,

write us on :

We response 24/7 all day.  In case we missed due to busy schedules we will get back to you at the earliest.

Payment Methods :

​We Support the following payment Options :

  • Credit / Debit Cards

  • PAYPAL, Google Pay, Phone Pay.

  • Net Banking etc...

Shipping and Returns
Terms and Conditions
Payment Methods
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